Nick’s Resume
WORK EXPERIENCE
Workspace123
WordPress Developer, Content Writer, and SEO Specialist
Jan. 2022 – Present
- Designed a user experience and interface that guides Google Workspace admins and end users and teaches them how to use the services as efficiently as possible.
- Produced all the content: 1,015 articles with step-by-step instructions and other important information, covering over 95% of all currently existing Google Workspace features and settings.
- Generated and optimized thousands of screenshots for all the step-by-step tutorials, visually covering every step.
- Developed and recently launched the entire site for desktop, tablet, and mobile with WordPress and plugins, incorporating security, performance, and other best practices.
- Implemented search engine optimization: competitor analysis, keyword research, on-page, and technical SEO.
Sutherland Global Services and Google
Expert Google Workspace Consultant
July 2015 – Dec. 2021
- Advised hundreds of enterprise-level customers, resolved complex and high business impact issues, and took on escalations; provided guidance to the team.
- Trained groups of new hires and tenure agents on support tools and standard operating procedures.
- Initiated the creation of specialized support teams, which allowed Sutherland to hire over 50 new employees.
- Analyzed hundreds of positive feedback reviews for patterns. Created and presented internal training based on the findings and boosted the team’s customer satisfaction score.
- Built an internal site with helpful links and canned responses for live web chat conversations, which increased the team’s hourly productivity, QA scores, and CSAT.
Sutherland Global Services and Google
Google Workspace Consultant
May 2013 – July 2015
- Launched the Google project at Sutherland and reached stability with minimal training and assistance.
- Professionally represented Google internationally, increased Google Workspace customer loyalty and retention.
- Consistently met all KPIs: above 90% customer satisfaction; above target hourly productivity and QA scores.
EDUCATION
Foreign Languages High School “Yordan Radichkov”
English Specialization
2007 – 2012
COURSES AND CERTIFICATIONS
SEMrush Academy Courses
SEO Crash Course Certificate
Content-Led SEO
Certificate
Keyword Research Certificate
Technical SEO
Certificate
Mastering Digital PR Certificate
Google Courses
Introduction to Tag Manager
Introduction to Google Data Studio
Introduction to Google Analytics 4
SKILLS
SEO
Understanding of Google Search, SEO best practices, and concepts like:
- Site auditing
- Target audience research
- Competitor analysis
- Keyword research
- Content writing
- On-page optimization
- Technical SEO
- KPI tracking
- Report data visualization
SEO Tools
- Keyword Planner
- Search Console
- Analytics 4
- Tag Manager
- Optimize
- Data Studio
- Ahrefs
- Semrush
- ScreamingFrog
- Page Optimizer Pro
- RankMath
- Chrome Extensions
Technical Skills
- HTML
- CSS
- JS
- DNS
- WordPress
- Wix
- Google Workspace
- MS Office
- Adobe Creative Suite
- Other
General Skills and Qualities
- Self-reliant learner
- Researching and finding information
- Analyzing data and seeing patterns
- Problem-solving skills
- Verbal and written communication
- Customer relationship management
- Customer service
- Technical support
- Emotional intelligence
- Flexible and adaptable
- Multitasking
- Time management
- Teamwork
- Teaching and training